RETURNS & EXCHANGES


RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as you received it and it must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Partial refunds are granted, if applicable, if an item is not in it's original condition, is returned more than 30 days after delivery or it is damaged not due to our error.

REFUNDS (if applicable)
Once we received and inspect your returned item, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

If applicable you haven’t received your refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you’ve done all of this and you still haven't received your refund, please contact us at miaandmika.shop@gmail.com.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at miaandmika.shop@gmail.com and send your item to: Potrčeva cesta 44 Ptuj  SI 2250.
Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Potrčeva cesta 44 Ptuj  SI 2250

RETURNING A PRODUCT
To return your product, you should email us first at miaandmika.shop@gmail.com.
We will give you the address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping times for your exchanged product to reach you depend on Slovenian postal service.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item


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VRAČILA*

Skladno z določili 43.č. člena Zakona o varstvu kupeca (ZvPot) ima kupec pravico, da v štirinajstih (14) dneh od prevzema blaga podjetju sporoči, da odstopa od naročila/pogodbe, ne da bi mu bilo potrebno navesti razlog za svojo odločitev. Odstop od naročila/pogodbe mora biti poslan po elektronski pošti na naslov miaandmika.shop@gmail.com.

Edini strošek, ki bremeni kupeca v zvezi z odstopom od pogodbe, je neposreden strošek vračila blaga.

Izdelki morajo biti nerabljeni, nepoškodovani in v originalni embalaži z vso priloženo dokumentacijo, razen če je blago uničeno, pokvarjeno, izgubljeno ali se je njegova količina zmanjšala, ne da bi bil za to kriv kupec.

Ponudnik ni dolžan sprejeti pošiljk z odkupnino ali pošiljk, ki ne ustrezajo ponudnikovim splošnim pogojem poslovanja. 

Po prejemu nerabljenega, nepoškodovanega blaga v nespremenjeni količini in v originalni embalaži, skladno z zakonom, takoj ko je mogoče, najkasneje pa v 15 dneh po prejemu blaga, vrnemo kupcu opravljena plačila. Ob vračilu blaga mora kupec posredovati ponudniku tudi račun za blago in osebne podatke ter transakcijski račun kamor želi, da se vrne plačilo.

MENJAVA IZDELKA*

Ob ugotovitvi, da vam velikost nerabljenega izdelka ne ustreza, ga brez težav zamenjamo za ustrezno velikost. Stroške pošiljanja krije kupec. Izdelek mora biti tudi v tem primeru nerabljen, nepoškodovan in v originalni embalaži.

* Zgornje navedbe ne veljajo za izdelke, ki so bili kupljeni po znižani ceni, razprodaji.